{"id":3786,"date":"2024-11-12T09:48:40","date_gmt":"2024-11-12T12:48:40","guid":{"rendered":"https:\/\/crowndobrasil.com.br\/?page_id=3786"},"modified":"2024-11-12T10:08:59","modified_gmt":"2024-11-12T13:08:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/crowndobrasil.com.br\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3786\" class=\"elementor elementor-3786\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d911e6 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d911e6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-129ead8\" data-id=\"129ead8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-50243f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50243f8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a04cb9\" data-id=\"1a04cb9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06d5e71 elementor-widget elementor-widget-text-editor\" data-id=\"06d5e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #fff;\">FAQ<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-310dabf\" data-id=\"310dabf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f69c379 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f69c379\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b32dc5\" data-id=\"5b32dc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d75b44 elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"3d75b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6441\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-6441\" aria-expanded=\"false\">General information about the Company<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6442\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6442\" aria-expanded=\"false\">Online Store Privacy Policy<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6443\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6443\" aria-expanded=\"false\">Product \/ Service Information<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6444\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6444\" aria-expanded=\"false\">Orders and Purchases<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6445\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6445\" aria-expanded=\"false\">Exchanges and Returns<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6446\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6446\" aria-expanded=\"false\">Payments and Deliveries<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6447\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6447\" aria-expanded=\"false\">Shipping and Delivery<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6448\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6448\" aria-expanded=\"false\">Customer Support and Service<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6449\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"9\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6449\" aria-expanded=\"false\">Promotions and Offers<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-64410\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"10\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-64410\" aria-expanded=\"false\">VLibras Tutorial<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-6441\" aria-expanded=\"false\">General information about the Company<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6441\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6441\" tabindex=\"0\" hidden=\"false\"><p><strong>1. What products\/services does the company offer?<br \/><\/strong>Crown do Brasil offers a wide range of metallic effects on films such as Hot Stamping, Cold Stamping and Security Holograms, for the markets of Flat Printing, Rotary Printing, Security Printing, Digital Printing, Tanneries, Printing and Vehicle License Plate Printing.<br \/><br \/><strong>2. Where is the company located?<br \/><\/strong>Crown do Brasil is located in Guarulhos, S\u00e3o Paulo.<br \/><br \/><strong>3. What are the opening hours?<br \/><\/strong>Our opening hours are Monday through Friday, 8:00 a.m. to 6:00 p.m.<br \/><br \/><strong>4. How can I contact customer support?<br \/><\/strong>You can contact our customer support by phone (11) 2409-2173, by Whatsapp (11) 99986-3442 or by email\u00a0\u00a0<a href=\"mailto:contato@crowndobrasil.com.br.?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a><br \/><br \/><strong>5. What are the company&#8217;s main differentiators?<br \/><\/strong><strong>\u2022<\/strong><strong>\u00a0<\/strong>High-quality products and constant innovation<br \/><strong>\u2022<\/strong><strong>\u00a0<\/strong>Commitment to sustainability and reducing environmental impact<br \/><strong>\u2022<\/strong><strong>\u00a0<\/strong>Personalized service and specialized technical support<br \/><strong>\u2022<\/strong><strong>\u00a0<\/strong>Exclusive tools such as the Virtual Color View simulator for project customization.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6442\" aria-expanded=\"false\">Online Store Privacy Policy<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6442\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6442\" tabindex=\"0\" hidden=\"hidden\"><p>Welcome to the Crown Brazil online store.<br \/><br \/>We are a company that values \u200b\u200btransparency and simplicity. Therefore, this Privacy Policy was created with the aim of informing our customers and users how we receive and use the anonymous and identifiable information provided during registration in the store, in the simplest and most objective way possible.<br \/><br \/>We remind you that our relationship channels are ready to receive your questions and comments on this or any other topic.<br \/><br \/><strong>Contact us:<br \/><br \/><\/strong><strong>Phone:<\/strong>\u00a0+55 11 2409-2173<br \/><strong>E-mail:\u00a0<\/strong><a href=\"mailto:contato@crowndobrasil.com.br?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a><br \/><strong>Opening hours:<\/strong>\u00a0Monday to Friday, from 8am to 6pm<\/p><p><strong>DATA COLLECTION AND SECURITY<br \/><\/strong>In practically all online stores, data storage takes place in two ways: anonymous and identifiable.<\/p><ul class=\"ql-rendered-list-container\" data-is-root=\"true\"><li class=\"ql-rendered-bullet-list\" data-block-id=\"block-eb1467b5-85df-45ff-a24b-a9618d413d25\"><p>I) Anonymity occurs through the famous cookies, which are fragments of non-identifiable (i.e. impersonal) information that are stored in your Internet browser and computer. Most Internet browsers are configured to accept cookies, because this improves your browsing performance on virtually all websites. However, you can change your browser settings and refuse cookies, but this may compromise your access and browsing not only on Universo do Aroma, but on several pages. Reading cookies allows us to offer you a more personalized environment, navigation improvements, in addition to allowing you to select products, place them in the shopping cart and receive information about products related to your purchasing interests while still within our store. Cookies do not collect confidential, personal or identifiable information.<\/p><\/li><li class=\"ql-rendered-bullet-list\" data-block-id=\"block-4abc2c1d-34e7-4b22-9544-352a7aa67be4\"><p>II) The second form of information collection is voluntary and occurs through basic registration to make a purchase. Only after registration and login do users become identifiable and their information becomes part of a protected, secure and reliable database. Universo do Aroma takes all necessary technical and structural measures to ensure the protection of the personal data of website users. All of our transactions are protected by Secure Sockets Layer (SSL), and our hosting service also uses SSL encryption to protect your personal information online. We carry out all necessary security procedures, but we understand that any process is subject to failure and there is no single online store or process that can guarantee security with 100% assertiveness. We understand that filling in your data is a voluntary, conscious and informed choice.<\/p><\/li><\/ul><p><strong>Use of Data<br \/><\/strong>One of our goals is to cultivate and deepen good relationships with our customers. Therefore, both to complete a purchase and to maintain an efficient channel, we request some registration information that helps us understand and plan actions aimed at greater customer satisfaction. Filling out the form is voluntary, but necessary for purchasing.<br \/><br \/><strong>Confidentiality<br \/><\/strong>We operate with privacy policies that ensure that the registration data provided is never exchanged, sold or disclosed, and is used exclusively to complete the purchase and delivery of orders placed in our store or to resolve any issues arising from the purchase.<br \/><br \/><strong>Communication, yes. Spam, no.\u00a0<br \/><\/strong>During registration, the user may choose whether or not to receive additional information about products and promotions from our partners. This choice will always be respected in our Privacy Policy.<br \/><br \/>We will not send any type of advertising that has not been previously agreed with our customers. We are against spam and the practice of sending advertising messages without the customer&#8217;s consent. We may use the contact information provided to resolve any issue arising from the purchase or to offer information that is of interest to the customer and has been previously agreed upon.<br \/><br \/><strong>Changes and Cancellation<br \/><\/strong>Please help us keep your information up to date by notifying us of changes to your name, address, title, telephone number or email address. You may correct your personal information or opt out of receiving future contact. All information submitted during registration may be cancelled or rectified at any time by the user, simply by expressing interest through the relationship channels available on the website or via our email:\u00a0<a href=\"mailto:contato@crowndobrasil.com.br?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>\u00a0. If the user wishes to suspend the use of the respective registration information, he\/she must express his\/her interest by sending an email to:\u00a0<a href=\"mailto:contato@crowndobrasil.com.br?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>\u00a0, requesting the cancellation and deletion of his\/her information.<br \/><br \/><strong>VALIDITY AND UPDATES OF THIS POLICY<br \/><\/strong>This Privacy Policy has been in effect since the beginning of the commercial activities of the Crown do Brasil online store. If changes or updates to this Privacy Policy are necessary, we will make the appropriate communications so that our customers are always aware of our processes. After all, transparency is one of our most important values.<br \/><br \/>We recommend that you visit this section of our website frequently so that you can stay informed of any changes.<br \/><br \/>We would like to remind you that our relationship channels are ready to clarify any possible doubts and questions regarding this and other topics.<br \/><br \/><strong>CNPJ:<\/strong>\u00a004.207.230\/0001-87<br \/><br \/><strong>Contact us:<br \/><br \/><\/strong><strong>Telephone:<\/strong>\u00a0+55 11 2409-2173<br \/><strong>E-mail:\u00a0<\/strong><a href=\"mailto:contato@crowndobrasil.com.br.?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a><br \/><strong>Opening hours:<\/strong>\u00a0Monday to Friday, from 8am to 6pm.<br \/><br \/><strong>Changes and Cancellation<br \/><\/strong>Help us keep your information up to date by notifying us of changes to your name, address, title, telephone number or email address. You can correct your personal information or opt out of receiving future contacts. All information submitted during registration may be canceled or rectified at any time by the user, simply by expressing interest through the relationship channels available on the website or through our email:\u00a0\u00a0<a href=\"mailto:contato@crowndobrasil.com.br.?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>\u00a0\u00a0If the user wishes to suspend the use of the respective registration information, he\/she must express his\/her interest by sending an email to:\u00a0\u00a0\u00a0<a href=\"mailto:contato@crowndobrasil.com.br.?_x_tr_sl=auto&amp;_x_tr_tl=en&amp;_x_tr_hl=pt-BR&amp;_x_tr_pto=wapp\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>\u00a0requesting the cancellation and deletion of his\/her information.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6443\" aria-expanded=\"false\">Product \/ Service Information<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6443\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6443\" tabindex=\"0\" hidden=\"hidden\"><p><strong>1. What products are currently available?<br \/><\/strong>You can see the full list of available products in our online store.\u00a0<a href=\"https:\/\/loja.crowndobrasil.com.br\/landing\/\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">Check it out here<\/a><\/p><p><strong>2. What&#8217;s new\/recently released?<br \/><\/strong>Stay up to date with the latest news by visiting our\u00a0<a href=\"https:\/\/crowndobrasil.com.br\/en\/news\/\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">blog.<\/a><br \/><br \/><strong>3. Can I see a list of product categories?<br \/><\/strong>Check out the Markets tab on our website.\u00a0<a href=\"https:\/\/crowndobrasil.com.br\/en\/markets\/\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">Click here.<\/a><br \/><br \/><strong>4. How can I find out more about a specific product?<br \/><\/strong>For information about a specific product, we recommend checking out\u00a0<a href=\"https:\/\/crowndobrasil.com.br\/especificacao-tecnica\/\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">\u201cTechnical Specifications\u201d.<\/a><br \/><br \/><strong>5 \u2013\u00a0What is Hot Stamping, Cold Stamping and Security Holograms?<\/strong>\u00a0<br \/>Hot Stamping is a film that uses a printing technique that transfers metallic effects to surfaces using heat and pressure. Cold Stamping is similar, but does not use heat and is used in narrow-web flexographic machines. Security Holograms are metallic effects with optical effects used as security measures to prevent counterfeiting of documents and products in general.<br \/><br \/><strong>6 \u2013 Do you manufacture satin ribbons?<\/strong>\u00a0<br \/>We have an ideal line for applying metallic effects in hot-stamping to satin ribbons.<br \/><br \/><strong>7 \u2013 Do you manufacture toner ribbons?<\/strong>\u00a0<br \/>We have an ideal line for applying metallic effects to toner.<br \/><br \/><strong>8 \u2013 Do you have a physical catalog?<\/strong>\u00a0<br \/>Yes, we have a physical catalog that details all of our products and solutions. You can request yours, contact us through our channels.<br \/><br \/><strong>9 \u2013 Would you like to know more about ribbon, what is it?<\/strong>\u00a0<br \/>Ribbon is a type of ribbon used in thermal printers to transfer ink to paper. It is widely used in product labeling and coding due to its durability and print quality. Crown do Brasil does not work with this type of product.<br \/><br \/><strong>10 \u2013 What is the MX line for?<\/strong>\u00a0<br \/>The MX GreenFoil line is very versatile and is currently used for application in leather, textile products and toner.<br \/><br \/><strong>11 \u2013 What is the difference between MA and MX?<\/strong>\u00a0<br \/>The main difference between MA was developed for application in polyethylene lamination and toner. The MX Line for leather, textile products and toner.<br \/><br \/><strong>12 \u2013 Do they have a burgundy color?\u00a0<br \/><\/strong>Consult our Virtual Color Chart or request a physical catalog.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6444\" aria-expanded=\"false\">Orders and Purchases<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6444\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6444\" tabindex=\"0\" hidden=\"hidden\"><p><strong>1. How do I place an order?<br \/><\/strong>You can place an order directly in our\u00a0<a href=\"https:\/\/loja.crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">online store<\/a>\u00a0or through our sales team by phone (11) 2409-2173.<br \/><br \/><strong>2. What payment options are available?<br \/><\/strong>We offer several payment options, see in our\u00a0<a href=\"https:\/\/loja.crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">online store<\/a>\u00a0or by phone (11) 2409-2173.<br \/><br \/><strong>3. Can I pay in installments? What are the conditions?<br \/><\/strong>We offer several payment options, see in our\u00a0<a href=\"https:\/\/loja.crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">online store<\/a>\u00a0or by phone (11) 2409-2173.<br \/><br \/><strong>4. How can I track the status of my order?<br \/><\/strong>After confirming the order, you will receive a code to track the status directly in our\u00a0<a href=\"https:\/\/loja.crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">online store<\/a>\u00a0.<br \/><br \/><strong>5. Can I change or cancel an order after purchase?<br \/><\/strong>Yes, you can request changes or cancellation of an order, as long as it has not yet been cut or shipped.<br \/><br \/><strong>6. What is the return\/exchange policy?<br \/><\/strong>We offer a fair return and exchange policy. For more details, see our return policy available\u00a0<a href=\"https:\/\/loja.crowndobrasil.com.br\/trocas-e-devolucoes\/\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">here.<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6445\" aria-expanded=\"false\">Exchanges and Returns<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6445\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6445\" tabindex=\"0\" hidden=\"hidden\"><p>Crown do Brasil&#8217;s exchange and return policy was created with the intention of ensuring the satisfaction of each of our customers and preserving the rights of all involved. Therefore, we rely on the criteria established by the Consumer Protection Code in preparing what follows.<br \/><br \/><strong>General considerations<br \/><\/strong>\u2022\u00a0First of all, all questions regarding exchanges or returns must be sent, as soon as possible, to our email\u00a0<a href=\"mailto:contato@crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>.<br \/><br \/>\u2022 The consumer is legally protected and has the right to be assisted in requests for exchange due to defects or cancellation of purchase, always within the criteria and deadlines established by the CDC. However, returning products without prior communication, with non-compliant invoice, after the deadline, with damage to the original packaging or with missing items or accessories, will imply in reshipment to the customer, causing losses to the same.<br \/><br \/>\u2022 Requests to cancel a purchase or exchange a product due to a defect will be accepted within 7 (seven) days from the date of receipt of the product.<br \/><br \/>\u2022\u00a0All products returned to Crown do Brasil will undergo an analysis in an attempt to detect the defect mentioned (in the case of exchange due to defect) or damage that may damage the product for future customers (in the case of cancellation of purchase). If no defect is found or if it is identified that the product has been damaged, it will be returned to the customer (in the case of exchange due to defect, proving that it does not exist).<br \/><br \/>\u2022\u00a0Products must be sent to Crown do Brasil via Correios, following the instructions sent by our Relationship Channel\u00a0<a href=\"mailto:contato@crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>\u00a0.<br \/><br \/>\u2022\u00a0The customer must refuse to receive the order if the packaging is open or damaged.<br \/><br \/>We would like to remind you that our communication channels are available. So, if you have any questions or comments regarding this or any other topic of interest, please contact us:<br \/><br \/><strong>Tel:<\/strong>\u00a0+55 11 2409 2173<br \/><strong>E-mail:\u00a0<\/strong><a href=\"mailto:contato@crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br<\/a>.<br \/><strong>CNPJ:<\/strong>\u00a004.207.230\/0001-87<\/p><p><strong>Opening hours:<\/strong>\u00a0Monday to Friday, 8am to 6pm.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6446\" aria-expanded=\"false\">Payments and Deliveries<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6446\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6446\" tabindex=\"0\" hidden=\"hidden\"><p>The criteria established for both payment methods and shipping options aim to offer you the best options available. We remind you that our relationship channels are ready.<br \/><br \/>So, if you have any questions or comments regarding this or any other topic of interest, please contact us:<br \/><br \/><strong>Telephone:<\/strong>\u00a0\u00a0+55 11 2409-2173<br \/><strong>E-mail:\u00a0<\/strong><a href=\"mailto:contato@crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">contato@crowndobrasil.com.br\u00a0<\/a>\u00a0<br \/><strong>Opening hours:\u00a0<\/strong>\u00a0Monday to Friday, from 8am to 6pm<br \/><br \/><strong>Payment<br \/><\/strong>Crown do Brasil works with different payment options with the intention of offering you options so that you can decide which one best suits your needs. Learn about the payment methods in our store:<br \/><br \/><strong>Credit Card<br \/><\/strong>We work with the following brands:\u00a0<strong>Mastercard \/ VISA \/ Hipercard \/ Elo \/ Dinners<\/strong>\u00a0.<br \/><br \/>Payment approval is usually quick and, almost always, within a matter of minutes your order is approved and forwarded to the next stage, which is packaging and shipping.<br \/><br \/>For your security, all purchases made with a credit card are subject to registration analysis. If necessary or if any information needs to be supplemented, our Customer Service Center can contact you by phone or email.<br \/><br \/><strong>Bank Slip<br \/><\/strong>After confirming the order, a slip will be generated and displayed with all the information required to make the payment. To do so, simply print the slip and pay at any bank or lottery agency; or you can use the numerical sequence on the slip to pay through\u00a0<strong>Internet Banking<\/strong>\u00a0at the bank where you are a current account holder.<br \/><br \/>\u2022\u00a0Pay attention to the payment date: it is important to pay by the due date indicated on the bill. There is no need to wait until the due date: the sooner you pay, the faster your order will be released.<br \/><br \/>\u2022\u00a0If you need a second copy of the invoice, simply log in, click on \u201cMy Orders\u201d and select the order you wish to access.<br \/><br \/>\u2022\u00a0Payment confirmation is done automatically by the bank and may take up to 2 (two) business days. Don&#8217;t worry about sending the receipt: you will receive this information via the registered email address.<br \/><br \/>\u2022 If the invoice is not paid by the printed due date, the order will be automatically cancelled. If you wish to place the order again, you will need to select each product again and start the process from the beginning again.<br \/><br \/><strong>Deliveries<br \/><br \/><\/strong><strong>Shipping Calculation<\/strong><\/p><p>The shipping cost is related to the dimensions and weight of the product, the distance from the delivery location and the delivery method (PAC\/Sedex or SEDEX10). Shipping is calculated during the purchase process. At a certain point, you will be asked to enter the zip code to which you want your order delivered. The system will automatically calculate the shipping cost and the result of this calculation will be added to the purchase amount, thus forming the total amount to be paid. Please note that in some cases the post office limits the service service area.<br \/><br \/><strong>Carrier<br \/><\/strong>The carrier option chosen in the store is the sole responsibility of the buyer, both in choosing the company that will carry out the transport and in the shipping cost and delivery time. Before choosing this option, check with the chosen company whether it serves your region, remembering that shipping is\u00a0\u00a0<strong>FOB<\/strong>\u00a0.<br \/><br \/><strong>Delivery<br \/><\/strong>All products available for purchase are separated in our stock, ready to be shipped. After confirmation of the payment method chosen by the customer, the order is produced and packaged and then shipped. The delivery time depends, among other factors, on the type of delivery chosen and the location of the recipient.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6447\" aria-expanded=\"false\">Shipping and Delivery<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6447\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6447\" tabindex=\"0\" hidden=\"hidden\"><p><strong>1. What shipping options are available?<br \/><\/strong>We offer several shipping options, including express and economy delivery. The options vary depending on each product chosen. It is necessary to consult delivery conditions.<br \/><br \/><strong>2. What is the delivery time to my address?<br \/><\/strong>Delivery time varies depending on the location and shipping option chosen. The estimated delivery time will be provided at the time of purchase.<br \/><br \/><strong>3. How can I track my order?<br \/><\/strong>You can track your order using the tracking code provided after confirming your purchase.<br \/><br \/><strong>4. Are there additional shipping costs?<br \/><\/strong>Crown do Brasil deliveries are free of charge if they are within the store perimeter. For online purchases, it is necessary to consult the delivery conditions.<br \/><br \/><strong>5. Can I schedule a specific date and time for delivery?<br \/><\/strong>We do not currently offer the option to schedule a specific date and time for delivery.<br \/><br \/><strong>6. How are the products packaged?<br \/><\/strong>Our products are carefully packaged to ensure they arrive in perfect condition. We use high-quality, durable materials.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6448\" aria-expanded=\"false\">Customer Support and Service<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6448\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6448\" tabindex=\"0\" hidden=\"hidden\"><p><strong>1. How do I contact customer support?<br \/><\/strong>You can contact us by phone at (11) 2409-2173, by WhatsApp at (11) 99986-3442 or by email\u00a0<a href=\"mailto:contato@crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">at contato@crowndobrasil.com.br<\/a><br \/><br \/><strong>2. What is the estimated response time for support?<br \/><\/strong>Our response time is up to 24 hours on business days.<br \/><br \/><strong>3. Can I speak to a live representative?<br \/><\/strong>Yes, we offer live support through our phone number: +55 11 2409-2173<br \/><br \/><strong>4. How do I report a problem with my order?<br \/><\/strong>To report a problem, contact us by phone at (11) 2409-2173, by WhatsApp at (11) 99986-3442 or by email\u00a0<a href=\"mailto:contato@crowndobrasil.com.br\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">at contato@crowndobrasil.com.br<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"9\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6449\" aria-expanded=\"false\">Promotions and Offers<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6449\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6449\" tabindex=\"0\" hidden=\"hidden\"><p><strong>1. What are the current promotions?<br \/><\/strong>Current promotions are available on\u00a0<a href=\"https:\/\/crowndobrasil.com.br\/promofoil\/\" target=\"_blank\" rel=\"noopener\" data-link-card=\"true\">PromoFoil.<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"10\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-64410\" aria-expanded=\"false\">VLibras Tutorial<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-64410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-64410\" tabindex=\"0\" hidden=\"hidden\"><p>We believe that everyone should have equal access to information. That\u2019s why we\u2019re proud to implement VLibras on our website, ensuring that our deaf community can navigate with the same freedom and ease. Watch the tutorial and see how to use VLibras on our website.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ General information about the Company Online Store Privacy Policy Product \/ Service Information Orders and Purchases Exchanges and Returns Payments and Deliveries Shipping and Delivery<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3786","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/pages\/3786\/"}],"collection":[{"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/users\/1\/"}],"replies":[{"embeddable":true,"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/comments\/?post=3786"}],"version-history":[{"count":7,"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/pages\/3786\/revisions\/"}],"predecessor-version":[{"id":3794,"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/pages\/3786\/revisions\/3794\/"}],"wp:attachment":[{"href":"https:\/\/crowndobrasil.com.br\/en\/wp-json\/wp\/v2\/media\/?parent=3786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}